Right of withdrawal

Cancellation policy
Consumers have a fourteen-day right of withdrawal.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of revocation, you must send us

ramp.space GmbH & Co. KG
Im Alten Wasserwerk
Obere Wässere 5
D-72764 Reutlingen

Phone +49 (0)7121 43 30 4-700
Fax +49 (0)7121 43 30 4-710
E-mail: info@ramp.space

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of cancellation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. We will bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Special notes: The right of withdrawal expires prematurely if the contract has been completely fulfilled by both parties at the express request of the customer before the customer has exercised his right of withdrawal.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
-       for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
-       for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model withdrawal form
(If you wish to cancel the contract, please complete and return this form).

 

To

ramp.space GmbH & Co. KG
Im Alten Wasserwerk
Obere Wässere 5
D-72764 Reutlingen

E-mail: info@ramp.space

 

-       I/we ( * ) hereby revoke the contract concluded by me/us ( * ) for the purchase of the following goods (* )/the provision of the following service (* )

-       Ordered on (* )/received on ( * )

-       Name of the consumer(s)

-       Address of consumer(s)

-       Signature of consumer(s) (only in case of paper communication)

-       Date

( *) Delete where inapplicable.

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